Frequently Asked Questions

Find answers about our antique lighting, decorative antiques, restoration, delivery, viewing appointments and purchasing from Shackleton Fox.

General Questions

What types of antiques do you specialise in?

Shackleton Fox specialises in antique lighting, decorative antiques, architectural antiques, country house interiors, antique mirrors, French antiques, Grand Tour pieces and unique decorative objects sourced throughout the UK and Europe.

Are all your items genuine antiques?

Yes. We carefully source and research each item to ensure authenticity and provide accurate descriptions regarding age, origin and condition.

How old does an item need to be to be considered an antique?

Generally, an item is considered an antique when it is over 100 years old. Some pieces may be described as vintage if they are of a later date but still possess historical and decorative significance.

Do you source items yourself?

Yes. We regularly travel, attend auctions and work with trusted dealers and private collections to source exceptional pieces for our clients.

Do you buy antiques?

We may be interested in purchasing quality antiques that fit our collection. Please contact us with photographs and details for consideration.

Can you source specific antiques for me?

Yes. We frequently help collectors, interior designers and private clients locate specific items and can often source pieces through our extensive network of contacts.

Do you work with interior designers and trade clients?

Yes. We regularly work with interior designers, decorators, architects, property developers and trade buyers throughout the UK and internationally.

Can I reserve an item?

Please contact us directly if you wish to reserve an item. We will advise whether a deposit or payment is required.

Are your prices negotiable?

We aim to price our antiques fairly according to quality, rarity and condition. Reasonable offers may be considered on selected items.

How can I contact you?

You can contact us by phone, email or through our website contact form. We are always happy to answer questions and provide additional information.

Antique Lighting Questions

Have your antique lamps been rewired?

Where stated, our antique lamps have been professionally rewired for safe modern use whilst retaining their original character and appearance.

Are antique lamps safe to use?

Yes. Professionally rewired antique lamps can be safely used in modern homes and interiors.

Can antique lamps be used with LED bulbs?

Yes. Most rewired antique lamps are compatible with modern LED bulbs, providing energy efficiency whilst preserving their historic appearance.

Are your lamps PAT tested?

Where applicable, lamps are tested before sale. Please contact us if you require specific certification or testing information.

Can your lamps be used outside the UK?

Yes. We can often provide fittings suitable for international use. Please contact us before purchase to discuss your requirements.

What is a Corinthian column lamp?

A Corinthian column lamp is inspired by classical Greek architecture and features an ornate column design. These lamps became particularly popular during the Victorian period and remain highly sought after today.

How can I tell if a lamp is genuinely antique?

Age, construction methods, materials, wear patterns and provenance all help determine authenticity. We carefully assess each piece before offering it for sale.

Are antique lamps valuable?

Values vary depending on age, rarity, maker, condition and demand. High-quality antique lighting often remains highly desirable among collectors and interior designers.

Can antique lighting be rewired without affecting its value?

Yes. Professional rewiring is generally considered essential for safe use and does not typically reduce value when carried out sympathetically.

Do antique chandeliers require specialist installation?

Many antique chandeliers benefit from professional installation, particularly larger or heavier examples.

Condition & Restoration

What condition should I expect from an antique item?

Antiques naturally show signs of age and use accumulated over many decades. These characteristics form part of their charm and authenticity.

Do you restore antiques?

Where necessary, sympathetic restoration may be carried out to preserve the integrity and functionality of a piece.

Will repairs or restoration be disclosed?

Yes. Any significant repairs, restoration or alterations known to us will be detailed within the item description.

Can I request additional photographs?

Absolutely. We are happy to provide further images, videos or close-up details upon request.

Can I request a condition report?

Yes. Detailed condition reports are available for all items.

Are minor marks and wear considered defects?

No. Surface wear, patina and minor imperfections are often expected in genuine antique pieces and contribute to their character.

Shipping & Delivery

Do you ship worldwide?

Yes. We regularly ship antiques worldwide using trusted couriers and specialist transport providers.

How much does shipping cost?

Shipping costs vary depending on the item's size, weight and destination. Shipping quotations are available upon request.

How quickly will my order be dispatched?

Most items are dispatched within a few working days, although larger or fragile items may require additional preparation.

How are antiques packed?

All items are carefully packed using appropriate protective materials to ensure safe transportation.

Are shipments insured?

Yes. We use insured shipping services whenever possible to protect your purchase during transit.

Can I track my order?

Tracking information will be provided whenever available.

What happens if my item arrives damaged?

Please contact us immediately and provide photographs of both the packaging and the item. We will work quickly to resolve the issue.

Will I need to pay customs duties or import taxes?

International customers may be responsible for customs duties, VAT or import taxes imposed by their destination country.

Viewing & Collection

Can I view an item before purchasing?

Yes. Viewings can usually be arranged by appointment.

Can I collect my purchase in person?

Yes. Collection is available by prior arrangement.

Where are you based?

We are based in the United Kingdom, Lincolnshire and welcome enquiries from clients worldwide.

Can you hold an item until collection?

In many cases yes. Please contact us to discuss collection arrangements.

Returns & Payments

Do you accept returns?

Please refer to our returns policy for full details. We are happy to answer any questions before purchase.

What payment methods do you accept?

We accept major payment methods as displayed during checkout.

Can I pay by bank transfer?

Yes. Please contact us if you would prefer to pay by bank transfer.

Do you offer payment plans?

Please contact us to discuss available payment options on higher-value purchases.

Is my payment secure?

Yes. All payments are processed using secure payment systems.

Collectors & Buyers

Why buy antiques instead of modern reproductions?

Antiques offer craftsmanship, materials, character and historical significance that are often impossible to replicate in modern production.

Are antiques a good investment?

While antiques should primarily be purchased for enjoyment, many quality pieces retain value and some appreciate over time.

How do I care for antique furniture and decorative objects?

We recommend gentle cleaning and avoiding harsh chemicals. Specific care advice can be provided for individual pieces.

How do I start collecting antiques?

Begin by focusing on areas that genuinely interest you. Research, buy quality pieces and seek advice from reputable dealers.

What are the most collectable types of antique lighting?

Victorian lamps, Corinthian column lamps, French lighting, hall lanterns, chandeliers and architectural lighting remain highly sought after.

Why choose Shackleton Fox?

We combine specialist knowledge, carefully sourced inventory, professional service, worldwide shipping and a passion for exceptional antiques and antique lighting.